What is covered
The AEOHIT web app at aeohit.com, the REST API at aeohit.com/api/v1 and the MCP server at aeohit.com/mcp, for workspaces on an active Enterprise subscription.
How we measure it
An external monitor checks our health endpoint every 5 minutes, around the clock. A stretch of time counts as unavailable from the first of two failed checks in a row until the next successful one. Monthly availability is the share of minutes in the calendar month (UTC) that were not unavailable.
What is not counted
- Scheduled maintenance announced by email at least 48 hours ahead, up to 4 hours a month.
- The AI engines and data providers we measure. When one of them is slow or down, a scan finishes later or marks that engine as not answered; the app, the API and the MCP server stay up, and that is not downtime.
- Your own website, network or integrations, and anything caused by use outside the Terms of Service.
- Events beyond our reasonable control.
Service credit
If monthly availability is below 99.5 %, we credit 10 % of that month’s Enterprise fee; below 99 %, 25 %. On a yearly plan, the month’s fee is one twelfth of the yearly price. Ask within 30 days of the month’s end by writing to [email protected] from an owner’s address; we confirm the figures from the monitor and apply the credit to your next invoice. Credit has no cash value, and the service credit is the remedy for a month below the service level.
Also on Enterprise
Your scheduled scans run ahead of every other plan’s in the scan queue, and an onboarding call is offered when you subscribe — ask for it at [email protected]. Neither is required to use the plan.